WARRANTY INFORMATION (Please read carefully)

Voltaride e-bikes are covered under our 3 year (frame) and 1 year (components) Limited Warranty for the original owner and only against manufacturing defects.

Free accessories ARE NOT included under this warranty. 

The warranty is registered automatically with the initial purchase. The warranty applies only to the ORIGINAL OWNER and counting since the day the bike has been delivered. 

The Warranty Period begins upon the receipt of your ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person.

Under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.


Voltaride will replace any component that is deemed to be defective or becomes defective. The warranty covers the listed products and follows the terms below:

  • The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery, frame, forks, stem, handlebar, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).


This Limited Warranty Does Not Cover

  • Normal wear and tear of any Covered Component.
  • Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
  • Any damage or defects to Covered Components resulting from improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
  • Scratches, dents, and cosmetic damage not caused by Voltaride.
  • Voltaride will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
  • The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage. Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse.
  • Labor charges for part replacement or changeover.
  • Frames are covered by a replacement warranty for 3 years. This warranty excludes labor charges to changeover parts. Voltaride reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Voltaride. The following issues are excluded from this warranty (but not limited to): Corrosion, Paint fade, scratches, impact marks, Impact damage, Non-reversible modification (drilling/welding), Chain guard mount to the frame if applicable

Determination of whether damage or defect to an ebike covered component is protected by our limited warranty shall be in the sole discretion of Voltaride. 

Shipping Damage

Damage to a Covered Component during shipping will only and without exceptions be covered by this Limited Warranty if you:

  • Notify us of a Covered Component damaged in the shipping process within three (3) days of your receipt of the ebike;
  • Provide us with a dated and detailed picture of the damaged Covered Component;

Upon receipt of the ebike it is your responsibility to immediately inspect the ebike and notify Voltaride of any damage. 

Credit Card Chargebacks

If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

Claims Process

No replacement of any covered component will be done under this Limited Warranty until photos or videos of damaged covered components are provided via email to Voltaride.

In order to initiate and exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

  • Contact Voltaride by email at [email protected] or by phone at 1-800-683-5409. Our team will initially work with you on the problem with your ebike to identify potential simple fixes.
  • In case our team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  • After you receive the replacement Covered Component, the Technical Support team will also assist in determining how to replace or install the new Covered Component into your ebike.
  • You will be responsible for shipping costs associated with returning a Covered Component, unless otherwise agreed in writing between Voltaride and buyer. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

No cash reimbursement will be made.

When all the spare parts for warranty are sent to the customer, the customer will be responsible for shipping costs associated unless otherwise agreed in writing between Voltaride and buyer.




As general policy, and in order to qualify for returns, the product needs to be in original condition, unused, unmodified, and unwashed. Packed in original and undamaged box.

Return, restocking, and handling fees are applicable on a case by case basis. Please email us at [email protected] for details.

If for whatever reason you didn’t like what you received, for new, undamaged, and unmodified products, Voltaride offers a 10-day refund policy. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Used and modified products do not qualify for returns.

If a return is to be processed please contact us at [email protected]

To start a return, you can contact us at [email protected] and submit a claim here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any applicable fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If an exception is made at the discretion of Hautland.com to refund an item after the 10 day period, it is solely at the discretion of Voltaride to determine shipping costs to be assumed by the customer, as well as additional restocking fees.


If there is any issue with your product, please contact our Tech Support at [email protected]. Our team will assist you in troubleshooting your product. 

In the event a replacement is necessary, we would process the replacement according to our warranty policy. We will arrange for return shipping of the old part/item. Once the part/item has been received and inspected, we will ship the replacement part/item. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.


For Continental U.S. Orders: 

We offer free shipping for all our products with UPS Ground, Fedex Ground, USPS First Class or Priority according to size, weight and delivery address. Before shipping, the order processing time will take 48 hours. Shipping dates on backorder products will vary and will be made available to the buyer as they become available to us from third party manufacturers. 

If any special requirements on shipping, please contact us: 

ATT/Re: SHIPPING to [email protected] with your order ID  and shipping address.